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SLA pause on holidays

josmad
Tera Contributor

‎04-02-2018 04:00 AM

Hi All,

Could you please suggest me how to pause(entire procedure) the SLA clock on holidays ?

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Jaspal Singh
Mega Patron
Mega Patron

‎04-02-2018 04:08 AM

Hi,

 

You need to get schedules created & then add those schedules to your SLA. In schedules you need to define working hours (if any) along with holiday calendar. You may refer 8-5 weekdays Holidays schedule that is available OOB.

 

Thanks,

Jaspal Singh

 

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