We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Developer forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to be included in the TechNow distribution List

One of my teammates attended 30 January 2025 TechNow: Discover Yokohama event @ 8am PST today and mentioned that she believes she received the invite as her name is on the ServiceNow distribution list.Please let me know how I can have my email addres...

Resolved! Xanadu Workspace Email Client

In a Xanadu release, the workspace email client got compacted (to see cc and bcc you have to click on them for the field to appear). Is it possible to configure it so the cc and bcc fields are always visible without having to click on them?

AlexandraV by Tera Contributor
  • 921 Views
  • 1 replies
  • 0 helpfuls

Resolved! Better Understanding of HR Service Fulfillment Type = "Advanced"

Per the documentation here: Link ...  When the Fulfillment type is set to "Advanced", you can use a combination of "workflows and service activities"... Q1) That refers to the OLD workflow technology, not the new Flow technology, correct? Q2) How exa...

G24 by Kilo Sage
  • 1483 Views
  • 1 replies
  • 1 helpfuls

Set some states as inactive states

Hey guys,I have a table extended from the task table and have a few new states that I have added to it. Is there a way to set these states as inactive states without setting up a business rule, so that whenever one of these states is selected, the ac...

raed1 by Giga Contributor
  • 3272 Views
  • 5 replies
  • 1 helpfuls

Service portal menu

Hi I am trying to add something beside my task or my to do but it it is not going there in the screenshot i want to add th My apps beside my to do i tried to modify the addition option for the instnace with menu it worked only for the my todos but wh...

abhi56 by Tera Contributor
  • 574 Views
  • 1 replies
  • 0 helpfuls

Resolved! Need to Create Labels on a VTB

I have a user that want to create new labels on a VTB he owns but this is not possible without the correct Rights.             I am unsure of the rights to give him and how?  Thanks!  

DeIvoryGordon_0-1738190248492.png

Service portal menu

Hi I am trying to add something beside my task or my to do but it it is not going there in the screenshot i want to add th My apps beside my to do i tried to modify the addition option for the instnace with menu it worked only for the my todos but wh...

abhi56 by Tera Contributor
  • 793 Views
  • 1 replies
  • 0 helpfuls

Resolved! Virtual agent script help for business hours

What I thought was going to be a simple task has me confused so wondering if someone may be able to assist me with this Virtual agent script to be used within a decision. I need the flow to check the time. If its between 9am-5pm local time, then it t...

M_iA by Kilo Sage
  • 1233 Views
  • 2 replies
  • 2 helpfuls

Resolved! Difference between related case vs parent case

Hello developers,I have a quick question that's probably ServiceNow 101 but I wanted to get more clarification.What is the difference between the Procurement Task > Related case and Procurement Task > Parent? They both have the same information but p...

cnharris1_0-1738179039233.png
cnharris1 by Kilo Sage
  • 1082 Views
  • 2 replies
  • 1 helpfuls