sla reporting
How to display it in associate dashboard1. SLA failed incidents for the associate.2. Top 10 tickets that are reassigned most number of times for the associate.
Forum Posts
Resolved! Email validation failed: Email has no recipients.
Hi I am getting error in flow Email validation failed: Email has no recipients.Only for a particular user, but that user is having email id .Apart from that the flow is working fine for other user.
Resolved! Dynamic alert/getMessage
Hello developers, I have an implementation where i need to send the variables i selected which stores string in array format to be shown on alert / get Message . This should be dynamic as i need to infr=orm the requestor of what he has choosen. E.g: ...
Master Good Software Architecture with Object.extendsObject() | A Guide for ServiceNow Developers
Introduction: Why Inheritance Matters for ServiceNow DevelopersAs a developer, you've likely faced situations where code duplication or complex logic becomes hard to manage. Implementing inheritance through Script Include with Object.extendsObject() ...
Deny Unless ACL on field Level is not working as expected in scoped application
To explore the Deny Unless ACL I've tried the below scenario in my PDII have created a new field 'External ID' in the HR Case (sn_hr_core_case) table.I have created one 'Allow If' ACL and one 'Deny Unless' ACL for the new field as below:'Allow If' A...
CIO Dashboard - customization
Hi all, We have some issues regarding CIO dashboard.I hope that you can help me clarify some of it 1. Issue (red box)Are visualizers constrained to a specific type. Eg. “a,b,c”, will “a” always be a column chart, “b” a line chart and “c” a column ch...
Resolved! time field accept minutes and seconds values only
Is it possible for the time field in the database table to accept only minutes and seconds formatted as (mm: ss) ?
Resolved! passing a variable to the workflow from a business rule does not work
Hi, I am trying to pass a variable from business rule to workflow, but it does not receive it. This is the business rule:(function executeRule(current, previous /*null when async*/) {var u_vars = {};u_vars.u_met = 'Test 2';var w = new Workflow();var ...
Flow Designer: Run all items in list, independently through For Each Item In
I am trying to solve an issue where I grab each value from a list collector variable and run independently through the same workflow, assigning a few tasks.The issue is that I want task 1 assigned for all three business services:Asset-IBM Task 1Acrob...
how do report on multi row variable set
Hi All, I wanted to know if there is any way that i can report on Multi row variable set variables. I really need this feature and i see that there is some limitation. Please share any alternate way.
Pass parameter through dialog window to record producer.
I have created an UI Action within a table which will show a pop up window of record producer.I need to pass the record number from the opened record to the record producer variable. how to pass value from opened record to the record producer variabl...
Resolved! If any task is went to Closed Complete state, Parent record should set to Closed Complete.
Hello, I have a scenario i.e. there is a Custom Parent table and Task table. when any Parent Record created under that 4 tasks are creating itself. So whenever1. if at least one task went to 'Closed Complete' state(i.e. 1 task= Closed Complete, 3 tas...
Flow Designer - Process on Action error
Hello, When an error occurs in Action, the entire flow ends with an error without any further action being performed. In the image below, the next "Log" will not be executed if the "SendMail" error occurs. Is it not possible to branch the process if ...
Is the Client Callable checkbox removed in Xanadu and replaced with Glide Ajax Enabled.
Is the Client Callable checkbox removed in Xanadu and replaced with Glide Ajax Enabled?I checked in Form Layout also but its missing.
How to show / hide UI actions dynamically on record page
I need to show / hide a UI action on a record page based on whether the mandatory fields are filled in or not . I referred these already answered questions here https://www.servicenow.com/community/developer-forum/isolate-script-false-and-dom-manipul...
