I have a simple use case - on a NEW incident form, make the 'DESCRIPTION' field as mandatory so that user fills it and only then can submit the form. This is my only requirement (dont care about API's/integrations). Also note - there is only 1 VIEW c...
Hi All,The mailto link in the approval email is not updating the approval request. When I click on the links it just opens a new tab in the browser but nothing happens.Please help me in this.Thanks,Prajakta
Hi Team, We have configured the email account for one of our distribution lists (DL) using OAuth 2.0 for the Office 365 application, and the connection is successful. We have verified the username and password credentials for Office 365, and they are...
Hi Team , I have a requirement to hide one option(ex: A) in reference field based on user role, for non-ITIL users option should not be visible on the form. Could you please help me on how to achieve this. I have tried the on load script but its not...
Hi Experts, We have created a custom portal for our client where they will raise the request and complete their end-to-end approval process as well. We are using an OOB widget to see the form on the portal.Everything is working fine here except for A...
Hi Everyone,I created a new application and was extend to task table.I created a table with the generic ACL.I noticed that after granting a read-only role to a use. The Work notes and Additional Comments didn't show while others are okay.is there a s...
when we import article, the article should be imported to custom template table if Template specific Knowledge base is selected. Currently it imports all the articles to kb_knowledge table. Please suggest a way to achieve this requirement.
Hi All, I have a State field which is extended from the Task table for my custom table. Whenver any select any state it is showing as Draft. I checked the Default value of the state in custom table is Open. Iam not sure why it gets changes. Could som...
We have custom form which extends from TASK table, but Work Notes field not visible (all other fields are read-only but not editable) other fields are read-only because ACL but worknotes field completed invisible. but I didn't find any ACL or UI Poli...
I have the below script, How can I get the value back to client script and set it in form sectionvar AttachmentParse = Class.create();AttachmentParse.prototype = Object.extendsObject(AbstractAjaxProcessor, { process: function() { var curren...
In order to use Debug from the Pattern Designer, you must have what?A. a proxy serverB. a discoverable CIC. the admin roleD. Service Mapping installed
Hello Team,I am trying to display a list of accessories, ordered via a Record Producer, in an email notification. My goal is to present the list in a bulleted format. To achieve this, I have written an email script; however, the output appears in a s...
Is it possible to modify the data or functionality using browser developer toolbox?Ex 1 - On Incident form, I have short description as mandatory. Using browser developer tool option, can I make it Not mandatory?Ex 2 - Using browser developer toolbox...
Hello I have the below script to iterate over an array and pass it to an object. But outside the for loop , I get a single value alonePlease provide some suggestion. var id = ['0beb47131b78d910ceaa20e23b4bcb24', '0e3b835b1b38d910ceaa20e23b4bcbda'];va...
Hello ALl, Can someone please share documents/link where it shows " User provisioning AD integration". Thanks in advance
