Hi Team, We are in the process of transitioning our instance from a dedicated environment to a shared environment. To ensure a smooth migration, it is crucial to identify and address potential impact points that may arise as a result of this change.B...
Hi All, I have created Inbound Email action with the script attached to create Incident and it's working fine. Record is creating but If I attach any attachment to email and sending to ServiceNow, the attachment is not attaching to newly created Inci...
Hi everyone I have a problem with my workspace , I don't know why but the Playbook tab as shown in this demo (https://www.youtube.com/watch?v=sVHTuyEJmxI) presented few months ago .I mean the playbook tab beside Investigation and response task. This ...
Hello-Currently, I have inactivity monitors set up to send out follow up notifications over a given period of time when the customer has not responded.However, I know that these monitors are working...but when someone goes into a TASK and does any ki...
Xanadu Patch 0 At one point, access to Service Operations Workspace was restricted in our instance to a pilot group of users. I thought I rolled back what they did and opened it up to ITIL. ITIL users can now see the Service Operations Workspace in t...
Hi Everyone,i wanted to update my Configurable HR Agent Workspace, but i have configured and customized it as per our requirement, i wanted to know if those configurations and customizations be lost if i update it? would i be able to roll back that u...
Hi all, I have a variable set configured in 4k+ items. It is configured a limit of items that can be use the same variable set? I ask because we see that several fields appears misplaced but appears ok on RITM. Regards.
Requirement - Is to create a label type variable "Which fields need to be changed?" and add few checkboxes below it for the selection on the record producer form. Current Behavior - After adding few check boxes it breaks the sequence and "options" la...
As part of instance hardening, servicenow recommends to set this property 'glide.processors.check_access_before_process' to TRUE. Doc link - https://www.servicenow.com/docs/bundle/xanadu-platform-security/page/administer/security-center/reference/sc-...
Is it possible to loop an activity, for example user can create record multiple times until user wants to proceed to next activity?
Requirement-> Is to create a label "Which fields need to be changed?" and below it adds some list of check boxes for selection on the record producer form. Current behavior-> After adding few check boxes, it breaks, and "options" label comes up betwe...
Hello people,I am exploring ServiceNow Rest API and I have a doubt which I could not answer alone.Given that I have an activity which the activity definition type is an IF: How can I retrieve information like the conditions of the IF activity (not th...
Hi Team, Any ITIL / NONITIL user is trying to access direct link https://myinstance.service-now.com/sys_user_list.do all user records are visible ,How we can restrict it?Also seems this table is used as a referenced field in Requester for /Request...
Hi everyone i have created one visualization in PA dashboard on workspace type is time series column are two issues i am facing 1-when i added data label i can see two label one is the actual label but i can also see 0 for no reason i want to remove...
Hi AllI have added one step to open a new form on incident table but it is showing below error. "This step failed because the client error 'ReferenceError: ws1LoadUEMPage is not defined' was detected on the page being tested. See failing Test Logs. T...
