Remove Not included items in the order guide summery
#ITservicemanagement#Orderguide How can we make items only visable that the customer has ordered and not display those items that is not included in the order.
Forum Posts
Resize widget in ServicePortal if another widget is hidden
Hello everyone,On the index page in the Service Portal, I have a container with two widgets (My Requests & My Approvals) in one row. In the Service Portal Designer, I've set the size for each column to 6 so that both widgets are displayed equally siz...
Plugin installation problem
Hello All, While attempting to install the Content Management plugin (com.glide.cms) in my company's ServiceNow instance, I am encountering an issue where it shows "Plugin details not found." This plugin is required for installing the Conne...
insert multiple records using table api
Is there a way to insert multiple records by sending a huge json object with an array of records through external script using table APIs ??
I want to write the BR to trigger the approval
Hi,I want to trigger the approval to "XY" group, if requested for ( all catalog item) manager is empty. Can anyone help here to write the business Rule
Single Notification and Ticket Generation Across Multiple Tables in ServiceNow
Hi I'm seeking guidance on a specific requirement in Service Now. We need to receive a notification from one email for 2 separate email addresses, these notifications should generate tickets on two different tables (e.g., Incident and Problem) within...
Hardware asset list view shows currency as AUD but showing as USD in Score, dial and in Reports.
When Assets were loaded to ServiceNow using Import load process, the cost field was updated with Currency type as AUD. After the import It also shows as AUD in the Hardware Asset list view. However, as per the initial investigation, the currency type...
Custom interactive filter
Hello Experts!I had a requirement to create a date range interactive filter. I took the reference from one of the posts that exist here in the community and also worked for me. Referenced post However, in the same filter, I need to show some selected...
Cancel Change Record Without Completing Mandatory Fields for certain group
Hello Team, I have a requirement to Cancel Change Record Without Completing Mandatory Fields for a xyz group. Can you please help me on how we can achieve this? There is a UI action already but I am not sure how to proceed with this requirement and h...
Upgrade Process Query
we have a scenariowe have clone down temporary instance over prod and upgraded and analysed skipped changes and captured them in updatesets.Now looking down the next path ,we are thinking to clone down dev over temporary instance as we have already a...
Flow designer as Scheduled Job
Hi Team, I've created a flow which has the trigger set as below, this would essentially work as a scheduled job.However, I was wondering if there is any easier way of executing this flow on-demand, like the option "Execute Now" in scheduled job.
Two "Completed" Resolution SLA's are triggered for re-opened incidents and re-assigned incidents
Hi Team can any one please help me on this issue , Discrepancy is observed in resolution SLA's . Below are few incidents references Reopened incidentsINC0057547 SLA Defination Reassigned incidentsINC0070816 can anyone please help me on this
How to remove duplicate records in metric reports
I have created a database view with these 4 tables metric definition, metric instance, incident and task sla. I got the report which I was expecting but the reports shows with duplicate records From the above screenshot it should show only 1 time, Ho...
one-time binding syntax(::) not wokring in the code
one-time binding syntax(::) not wokring in the code<span class="glyphicon glyphicon-time" aria-hidden="true"></span> <span>{{::data.updated}}</span>
Employee Center Quick Links Not Showing Up On Mega Menu
We have a portal where I am trying to add some quick links to the taxonomy. In this case I am adding in "System status" however that is not coming up on the mega menu of the portal. When I go to the "Advanced Portal Navigation" I clicked on the "Syn...
