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Why can I see data and fields in a list view but not form view

Good morning, I am trying to understand what dictates when/how data fields are visible to me when viewing a specific record. I think this is called 'form view'. The problem starts when I generate a list view and I observe a column of data but I canno...

un2us by Tera Expert
  • 1585 Views
  • 3 replies
  • 0 helpfuls

Resolved! ACL on sys_attachment table WITHOUT GlideRecord???

Hello all,Per a recent Health Assessment, we received feedback from ServiceNow to remedy the below ACL on the sys_attachment table.  Is there a way to get the same behavior without the usage of a "GlideRecord", per the notes from the Health Assessmen...

Resolved! Problem with indexOf on an Array Not Finding Entries

Here is my code. I am hoping someone can help me with where I am going wrong. This is an email script where I am cycling through variables that have been marked to include = true and printing only those variables to the notification instead of all th...

jlaps by Kilo Sage
  • 720 Views
  • 4 replies
  • 2 helpfuls

Need help with Email Log in Test Instance

HelloWe recently refreshed the test instance, but I've noticed that it's still receiving email notifications from the production instance. Could you please advise on how to stop this? Thank you! Test Instance:   

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Erica2 by Tera Contributor
  • 877 Views
  • 13 replies
  • 3 helpfuls

Resolved! Two activity sections on new Journal Field?

Any idea why I would be getting two different types of Activity sections on a new Journal field I created  Cant seem to get rid of the bottom one.  Let me know if anyone has any ideas on how to get rid of this.  

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Restrict creation of Project of Template if Demand is empty

Hi All, I have a requirement that is, to restrict project managers to create New Projects from project template(create project from Template) option, if the project demand is empty.Generally project is created from IDEA-Demand-Project.So i need to re...

bhanu27 by Tera Expert
  • 452 Views
  • 2 replies
  • 0 helpfuls

Resolved! Reference qualifier not working on Dictionary Entry Override

 Issue with the Assignment Group Field in the incident_task TableI want to specify that only groups with a defined group type should be shown in the Assignment group field. However, when I applied the filter, 15 records are displayed. Yet, when I use...

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Abigail by Tera Expert
  • 1982 Views
  • 20 replies
  • 2 helpfuls

setWorkflow(false) not working in script

I have a script that we use that allows us to quickly reclassify CIs, basically move them from one table to another, and I am using the line setWorkflow(false); to prevent the business rules from triggering, but for some reason it is not working and ...

AndyB5000 by Mega Guru
  • 5008 Views
  • 18 replies
  • 0 helpfuls

Resolved! Task should create one hour prior to the schedule time

Hi ..,  Task should create one hour prior , i created flow designer using transform function i subtracted one hour now in that time i need to create task ,   but it's not waiting till the time,     any one help me . Regards,Rajesh Gillerla. 

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Display variable in RITM and TASK

Hi all, In the catalog item, there's one field to get the location of the user. I am populating it using Auto populate. This field is not visible in the portal.There's a condition to check if the user belongs to particular location, if user belongs t...

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