SLA Pauses without meeting the condition. Behavior is abrupt

[nkarunakar13092]

Agents in our organization have reported that Service Level Agreements (SLAs) were paused unexpectedly.

We have 12 out of more that 10000 SLAs that got paused abruptly even though pause conditions are not met. What are the possible reasons for this abrupt behavior?

Note: We are using dot walked fields in SLA definition.

[J Siva]

Hi @nkarunakar13092 
Please share the screen shots of SLA config and the impacted record.
Regards,
Siva

[AndersBGS]

Hi @nkarunakar13092 

we need some more information to help you. Please share some snips of your configuration together with expected behavior and actual behavior.