SLA Schedule with different timezone
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05-20-2025 06:01 AM
Hello Team,
'
I have a SLA schedule as 0900 - 1700 with timezone as floating timezone. I have a SLA which should be triggered in 0900 - 1700 IST and another SLA which shuuld work no 0900-1700 UK timezone.
Let me know if we can achieve this with existing SLA schedule or we have to create new schedule .
Thank you
Sunil Sargam
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05-20-2025 06:55 AM
Hello,
Do you want the SLA to be triggered for the same record?
You can use the same source. For Timezone source, you can select "The SLA definition's time zone" and select the time zone. This timezone will be application for the specific SLA definition
Thank you,
Palani
Palani
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05-20-2025 07:00 AM
hello @palanikumar I have 2 separate catalog item eg.
1. catalog_item_First - 0900 -1700 IST
2. catalog_item_second - 0900 - 1700 UK
Thank you
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05-20-2025 07:06 AM
Easy option is to create two SLA Definition for table Requested Item. In condition, you can specify the item name. Set Timezone source and Timezone based on my previous comment
Palani
