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12-30-2024 03:02 AM
We have created a new SLA for RFQ tasks. So, when the sla is inserted for an task the stage is in 'paused' it is not getting/changing to 'in progress' stage.
Could you please let us know what may be the cause for the same?
Please refer to the attachment for SLA details.
Solved! Go to Solution.
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12-30-2024 03:06 AM
Hello @Tamilvanan T
Can you provide the screenshot of pause and cancelled condition as well.
Thank You
Juhi Poddar
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12-30-2024 03:30 AM
Hello @Tamilvanan T , If SLA is stuck in Paused state, then please verify 'When to Resume' settings under 'Pause Condition' tab. Hopefully it should solve the problem, if not, please share the SS of other tabs of SLA definition.
Regards,
Nishant
