SLA weight addition

servicenow_devo
Tera Expert

How to add sla weight dynamically. It should be like adding a fixed weight after each days of breach and should work until state is closed. Means if tdy is breach day it should add 10 tomorrow again a 10 next day untill state changed to inactive

Thankyou
5 REPLIES 5

Mark Manders
Mega Patron

You can see it if works with related list conditions. On the incident, check on the related list of task_sla and the business elapsed time. If that doesn't work, I think you will need to have a flow running to check periodically on the task_sla records and add some kind of weight to the incident. Then you have the data on the incident, although I am not sure if that will help with spotlight.


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Mark