SLA Widget on Incident Portal page

shohebshaikh
Giga Expert

‎11-01-2019 10:09 AM

Hello,

We want to display Incident Resolution SLA details based on priority on the Incident portal page. The widget should only display actual time left which will help user to know how much time is left to get their incident resolved? Along with it, we want to add an attachment in the message that will redirect me to the SLA matrix knowledge article.

Can some thing like this be achieved in widget? If yes, please let me know.

find_real_file.png

Regards,

Shoheb.S

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Pratiksha Kalam
Kilo Sage

‎11-03-2019 07:58 PM

Hi,

I think you need write code in widget for  sla based on priority.below link may be help you  solved your problem.

https://community.servicenow.com/community?id=community_question&sys_id=7b7a0be9db5cdbc01dcaf3231f96...

 

If my answer is helpful mark correct and helpful.

Regards,

Pratiksha

 

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