SLA

[ShubhiGarhwal]

Hi everyone can we start sla for first call resolution?

[James Chun]

Hi @ShubhiGarhwal,

Sorry, not sure what you mean, can you elaborate on your requirement?

Thanks

[AndersBGS]

Hi @ShubhiGarhwal ,

Please explain some further in relation to the business requirement? What is exactly needed?

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders