SLAs Not Bring Created When HR Case Is Created From Platform

[JDX7913]

When I create the HR case from the portal, the SLAs are being created as follow:

When I create HR case from the platform, the SLAs are not being generated:

Did I miss something when creating these SLAs?

Thank you.

[Swapna Abburi]

Hi @JDX7913 

Is SLA definition Start condition is satisfied when HR case is opened from platform? Please share the screenshot of the SLA definition condition.

[Dr Atul G- LNG · Accepted solution]

Hi @JDX7913 

Please check the SLA start condition. Do you have any specific conditions defined in the SLA?

[JDX7913]

Yeah, it was the start condition that was off. Thank you!

[Dr Atul G- LNG]

Please close the thread by accepting answer.