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Slow response on lookup list

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Martin45
Tera Contributor

‎12-04-2023 04:40 AM

Hello,

Some of our users struggle with issue when they want to select Configuration item from lookup list on change or incident form, the list has long response time for them.

Could you please advise what could cause the issue?

Thank you,

Martin

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-04-2023 05:04 AM

Hi @Martin45 

 

These kind of issues seems to tough to investigate. Check is any new filler or any new code has been added in these fields or observe for 1-2 days and then raise HI support. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-04-2023 05:04 AM

Hi @Martin45 

 

These kind of issues seems to tough to investigate. Check is any new filler or any new code has been added in these fields or observe for 1-2 days and then raise HI support. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
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