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Smart Document - Ask Now Assist button not available in the Document viewer

SandeepA1227300
Tera Contributor

3 weeks ago

Hello,

I have configured Smart Document for TPRM in ServiceNow.

So far, I have completed the following setup:

  • Installed the Document Intelligence plugin

  • Activated the Smart Document skill

  • Enabled the system property: glide.ui.seismic.attachment.dialog.renderInAppShell

  • Verified that I have the required roles (including admin and now assist panel user and creator roles)

After completing these steps, I cannot see the “Ask Now Assist” button in the Document Viewer. 

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NMedina
Tera Contributor

2 weeks ago

Having this same issue - I'll keep an eye on this thread

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