Smiley Emoji based survey

[Anil74]

Hi All,

I have to send a survey email to request for users when the incident is resolved and RITM is set closed completed or closed incomplete.

The survey email body should contain emojis like satisfied, Very satisfied, etc..When the users click on emoji in email, the response should be captured in ServiceNow. How can I achieve this?

Please help me with this.

Thank you all.

[AbhishekGardade]

Hello Anil,

Please check out my article for your requirement. We have implemented this solution in our project.

Embedding Emoticon’s/Smiley Survey in Email Notification

       

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade

[Anil74]

Thank you Abhishek.

[AbhishekGardade]

Can you mark as correct?

[Vrushali6]

Hi @Abhishek Gardade I created Short Customer Satisfaction Survey using Smiley Face,

but the emojis are not aligned properly, can you please help me in this

Thanks,

Vrushali