production Instance is slow for some users.

[poojitha bn]

Hi,

Our production instance is performing very slow for few users even though they have good internet connection.

* we already try clearing cache.do and clearing browser history but it didn't worked out.

* home page widgets are same for all users. 

I wanted to know what would be the reason, Please help me out if anybody aware of this.

[Anurag Tripathi]

Since you mentioned its happening for some users, one the the nodes you have might be slow and the users directed to that node might be experiencing slowness.

[poojitha bn]

Hi anurag,

Thanks for the quick response.

Can you please explain me more what are nodes and how it relates to slowness ?

Note :all users are using same modules but only few users are facing slowness.

Thnaks,

Poojitha B Nagaraj

[Anurag Tripathi]

Consider Nodes as multiple servers that work in sync and when a user logs in, the load balance decides which node to direct the user to based on how busy the node is. 

You can see the nodes on your system by navigating to System Diagnostics-> Diagnostic Page

[poojitha bn]

Hi Anurag,

Thanks for your response.

Currently I can see 4 nodes for our production instance. Where for two nodes each node has 70 users logged in and two nodes are completely free. Could you please guide me if we can manually balance the load from used nodes to free one's or this could not be the reason for slowness of the instance.

Thanks,

Poojitha B Nagaraj