Smiley Face Survey on email

[Ibaa_Shoheb]

Hello All,

We have created the Smiley based survey on email. Issue/challenge we are facing are:

1. Names are not coming properly under the smiley in outlook 2016. The same can be viewed perfectly when I check from the tool (preview notification) from SNOW.Script written for this is 
2. Hovering part is also not working in Outlook:Instead of getting the rating name we are getting script here. The same is working fine from tool :we are getting excellent when I hover the pointer at the first smiley.

How can this issue be resolved? Everything seems to be fine and working in ServiceNow but when we get email on outlook the configuration changes? I am not sure what needs to be done here? Please guide.

Regards,
Shoheb Shaikh 

[sushmitha4]

Hi Shoheb Shaikh ,

I have the similar requirement .Can you please share the steps that you followed to achieve this. Means the email script and inbound action script that you have configured.

Thanks in advance.

[Pritam Mangrulk]

Hi All, 

Check below article which explains how to add smileys in the email notification and process it using inbound action:

https://glidecenter.com/smiley-survey-using-email-notification-in-servicenow/

Thanks,

Pritam

[kkavi]

Hi,

we have implemented the smiley surveys in our instance. But in real time when users receive it in their outlook ,it seems to display them vertically as shown below,

Please let me know if you have any idea on this..