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the OOB Survey Email Notifications not being sent

Jaiti Mohammed
Tera Contributor

3 weeks ago

- ALL Notifications OOB activated 

- Survey conditions exits

- Users with emails exists

- All configs fine

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron

3 weeks ago

https://www.servicenow.com/community/developer-forum/survey-not-sending-email/m-p/2595014

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @Jaiti Mohammed 

 

  • If the survey is in a draft state, it will not send notifications. Ensure it is marked as Published and Active.
  • Open the survey record and ensure the Send Notification field is checked

 

Refer:

https://www.servicenow.com/community/developer-forum/survey-not-sending/m-p/1923699

https://www.servicenow.com/community/developer-forum/survey-email-notifications-not-being-sent/m-p/2...

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Jaiti Mohammed
Tera Contributor
In response to Tanushree Maiti

3 weeks ago

it's active and notif checked

0 Helpfuls