SMS notification not sending automatically in the flow designer ?

Ramesh Dharava1
Tera Contributor

‎01-22-2024 11:52 PM - edited ‎01-22-2024 11:54 PM

i am using a flow for automate the process comms task and send email as well as sms, by triggering the flow it is not not sending sms, if we trigger manully it is. email is working fine. solution is needed?
@Mark , @AnkurB 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-23-2024 02:06 AM

Hi @Ramesh Dharava1 

 

https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/flow-designer/refer...

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0521382

 

else log a Now Support case

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Ramesh Lohar
Kilo Guru

‎01-23-2024 02:07 AM

Here are some steps you can take to troubleshoot and resolve the issue:

1. Check the Flow: Ensure that the flow is correctly configured to send SMS. The flow should have an action to send SMS and it should be correctly configured with the right phone number and message.

2. Check the Trigger: If the flow works manually but not automatically, there might be an issue with the trigger. Ensure that the trigger is correctly set up and is being activated as expected.

3. Check the SMS Service: Ensure that the SMS service is correctly configured and working. You can test this by sending a test SMS from the service.

4. Check the Logs: ServiceNow logs can provide valuable information about what is happening when the flow is triggered. Check the logs for any errors or warnings related to the SMS sending.

5. Check the Phone Number: Ensure that the phone number you are trying to send the SMS to is correct and can receive SMS.

6. Check the Permissions: Ensure that the user or role that is triggering the flow has the necessary permissions to send SMS.

7. Update the Flow: If all the above checks are fine, you might need to update the flow. Try adding a delay before the SMS sending action or try reordering the actions.

8. Contact Support: If none of the above steps work, you might need to contact ServiceNow support for further assistance.

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