SMTP and POP3 Issue relate to my PDI?

Ankit Kumar6 · ‎09-25-2023

Hi,

In my PDI Under the email account, there is no Default SMTP and POP3 account.

How can I get OOB SMTP and POP3 accounts?

Thanks,

Ankit

AndersBGS · ‎09-25-2023

Please note that it is not possible to send/receive mails in your PDI no matter what according to this information: https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

Ankit Kumar6 · ‎09-28-2023

Dear @RAMANA MURTHY G ,

This solution is not working for me.

Thanks,

Ankit

Mark Roethof · ‎10-02-2023

Hi there,

ServiceNow did restrict the email sending/receiving on PDIs. Also see what Anders replied.

Though you are able to configure your own mail accounts, for both sending and receiving. I have done this recently, works fine.

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field