smtp setup

[nagadeepika]

Hi All,

Recently configured one office365 (smtp) mail box to send outbound mails in our ServiceNow Dev instance, this connection was successful & notifications were sent.

Now we have moved our code to ServiceNow Test instance and tried to test the outbound emails by configuring the same office365 (smtp) mail box with ms365 smtp server. We are not able to establish the connection to SMTP server.

I also tried deleting the configured smtp account in Dev instance & configured in my Test instance. No luck !!

Can we have same mail box on same server & port as smtp for my Dev,Test & Prod instances.

help me solving this....

[harishdasari]

Hi Deepika,

check that   you have enabled the outbound emails in email properties.

And also check that   sys_email.account.list   table

and click on   New and create your email account

make sure you entered everything here

And click on TEST connection.

Hope this might be helpful

Thanks

[nagadeepika]

Hi Harish,

Thanks for your reply...

I had checked all the settings...mentioned already but no success.

When i tried to configure the smtp account I received an error(refer screen shot attached).

[bernyalvarado]

Hi Naga,

Indeed you can have your same smtp email configuration in all your instances.

Thanks,

Berny

[nagadeepika]

Hi Berny,

Thanks for your reply....

But I could not establish the connection.(pls refer screen shot)