Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Developer forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to ignore Business rule triggered by GlideRecord

We are developing a servicenow enforcer. And facing a business rule trigger problem.For example, there are 2 before query business rules, one on incident table, one enforce on caller table.When incident business rule(filter query) are executing, some...

ray_bai by Kilo Contributor
  • 10090 Views
  • 5 replies
  • 2 helpfuls

Resolved! Work notes mandatory when assignment group changes

Hi Team,When a request is re-assigned to a different assignment group I need work_notes to be mandatory.If I am re-assigning to a different user within the same group work_notes should not to be mandatory.For that I have written client script onsubmi...

Displaying as "Undefined", when we get value from table

In a Catalog item, when we try to get a value from a table, the field on the catalog item is displaying as "Undefined".I have also written a Client script to clear the value, but the "undefined" is not getting cleared.Please suggest.

kss by Kilo Guru
  • 1277 Views
  • 4 replies
  • 0 helpfuls

Resolved! Why would my additional comments Not be using the api?

I'm doing a business rule that is using the REST Put method (which is working perfectly). I'm using the script inside of a business rule and when I put something else into the field (different variable) it works, when I try current.comments it's blan...

com.glide.processors.soap.SOAPProcessingException: Web service update called for a missing record: 1883aa810f3df5001fb4715be1050e38

Hello Experts,We are testing the incident - wsdl in SOAP UI tool. Using the insert we are able to insert a new record in Service now. Now from the soap response, copied the sys_id and we are updating record using the sys_id, it is giving us the follo...

ravikumar by Kilo Explorer
  • 4968 Views
  • 10 replies
  • 1 helpfuls