Hi All, We have amended out list of resolution codes and added a new code of 'no suitable resolution code'. On selecting this a new string field appears on the form 'Resolution code required' (u_resolution_code_required). I've added these on the fo...
Hi! Could someone please explain what does this code do? What is the gel? gsftsubmit(gel('sysverb_update_and_stay')) Any help will be much appreciated. Thank you
Hi All, We have added new approval state as "more info required" on approval state. But when group approval gets create, if one approver changes state to "more info required" , for other group members, state not changing to "more info required". How ...
Hello Everyone,I have created 2 buttons(UI actions) named "Under Review" "Investigate" in problem ticket to move phase(process flow), state & stage. Phase, state & stage are updating also as expected but button is visible after the condition is false...
Hi I have a requirement where is need to do validations for non interactive user accounts I am achieving this using gs.getSession().isInteractive(); One additional test i need to do is to validate whether the transaction is an external or system gene...
Hi All, We have an input where we will get a value as short_description (For example lets say: 1 to 50 numbers in short_description) I want the value which is after 1 to 30 characters. How to trim the short_description value more than 30 characters ...
Hi, How to attach SLA for tickets which are already closed in the system with current SLA definition settings. I have few SLA definitions which were recently updated and there are already few closed tickets with that criteria and i want to attach S...
I am using snapLogic to integrate our ServiceNow instance with a client ServiceNow instance. When we have a comment with a great deal of text, the REST PUT call to the client fails. For the client REST GET parameters, is there a max size limit for th...
Hello, This seems really simple but have not been able to figure it out. One of our ITIL users accidentally deleted Home from the application navigator and it no longer shows on her favorites tab. How is it that we can add this to the menu again? Tha...
Hi,when reviewing CMDB Health Dashboard result record - there is message: " Cannot find CI from cloud provider's API "Does anyone know hat it stands for?
Hello, I have read a few ServiceNow articles and it appears you can get/pass Request Item variables to the Workflow Scratchpad OOB. Anyway having a problem or missing why I am not getting the value to the scratchpad. So, on the sc_cat_item table, I...
Hello EveryOneI want to make an record producer dynamically visible based on user's country.I created a table with three fields, visibility required -- Yes/No, Country and Catalog Item List.If the table contains record producer as Yes for example I...
Hello, I'm using the rest api from a 3rd party application to get and send data to servicenow. I was wondering if it's possible to impersonate someone while using a query PUT https://<instance>.service-now.com/api/now/table/incident/<sys_id> ? My goa...
Yesterday, we cloned our PROD environment down to our QA and DEV environments. After the clone completed, I noticed that many tables in our scoped applications were missing their records/data. We had a few scoped applications that were in the middle ...
So the out of the box "Change Request - Normal" workflow has a notification on the Rejection path that goes to the Opened By individual. This notification has the following line in it: Reason: ${reason} I assume that line is supposed to contain the ...
