smtp setup

nagadeepika
Kilo Contributor

‎07-14-2017 04:09 AM

Hi All,

Recently configured one office365 (smtp) mail box to send outbound mails in our ServiceNow Dev instance, this connection was successful & notifications were sent.

Now we have moved our code to ServiceNow Test instance and tried to test the outbound emails by configuring the same office365 (smtp) mail box with ms365 smtp server. We are not able to establish the connection to SMTP server.

I also tried deleting the configured smtp account in Dev instance & configured in my Test instance. No luck !!

Can we have same mail box on same server & port as smtp for my Dev,Test & Prod instances.

help me solving this....

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11 REPLIES 11

harishdasari
Tera Guru
In response to nagadeepika

‎07-14-2017 05:15 AM

Can you please try giving different credentials in service now SMTP account you created.



I believe username and password you are providing in servicenow should be a problem.



change this and try testing it once again.


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J_47
Tera Contributor

‎01-12-2023 05:25 AM

Is it solved ?

I am also facing same issue

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