SMTPSender: no recipients, email send ignored even with a recipient

JensHappeningIT · ‎10-20-2023

Hi everyone,

I am getting this weird error when I try to send an email with ServiceNow can you help me? I get the error "SMTPSender: no recipients, email send ignored" even with a recipient. My SMTP and POP3 are connected and show no errors

JensHappeningIT · ‎10-20-2023

I found the answer to my problem, I can send my emails now with:

var emailOutbound = new GlideEmailOutbound();

// Set the recipient email address

emailOutbound.addRecipient('exampleRecipient@gmail.com');

// Set the sender email address

emailOutbound.setSender('exampleSend@gmail.com');

// Set the subject of the email

emailOutbound.setSubject('Hello from ServiceNow');

// Set the body of the email

emailOutbound.setBody('This is the body of the email.');

emailOutbound.save();

View solution in original post

Sandeep Rajput · ‎10-20-2023

@JensHappeningIT A similar issue was reported by another user here is the thread https://www.servicenow.com/community/now-platform-forum/smtpsender-no-recipients-email-send-ignored-....

Some support cases on the same topic

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790932

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0853472

Jaspal Singh · ‎10-20-2023

Hi,

Is this for PDI or business instance?

JensHappeningIT · ‎10-20-2023

It is for a PDI

Jaspal Singh · ‎10-20-2023

Did you check for Email Accounts and do a Test connection?

Also, cna you try changing the From to something as below

<instancename>@servicenowdevelopers.com