sn_appointment_variable_set not working in record producer (walk-up Experience)

[SSK2]

Trying to configure Walk-up Experience application, part of it to create an record producer for appointment bookings.

Just followed the steps as recommended creating a record producer and other location related configuration. When I test the newly created record producer to book an appointment, Appointment field don't show the available appoinments, and I see below error 

Error: 

js_includes_catalog.jsx?v=12-17-2019_0856&lp=Fri_Feb_21_14_35_03_PST_2020&c=36_818:1105 Uncaught TypeError: Cannot read property 'startsWith' of undefined
    at e.removeVariablesPrefix (js_includes_catalog.jsx?v=12-17-2019_0856&lp=Fri_Feb_21_14_35_03_PST_2020&c=36_818:1105)
    at e.removeCurrentPrefix (js_includes_catalog.jsx?v=12-17-2019_0856&lp=Fri_Feb_21_14_35_03_PST_2020&c=36_818:1101)
    at e.getValue (js_includes_catalog.jsx?v=12-17-2019_0856&lp=Fri_Feb_21_14_35_03_PST_2020&c=36_818:2525)
    at e.callbackFunction (com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=6670fefcdb9f4c504cfd96aadb9619da:428)
    at e._responseReceived (VM2343 js_includes_doctype.jsx:15448)
    at e._processReqChange (VM2343 js_includes_doctype.jsx:15306)

Steps for creating record producer
  • Navigate to Service Catalog > Record Producers.
 • Click New to open the Record Producer New Record form.
 • Provide a unique name for the record producer in the Name field -  Tech Lounge Appointment
 • Search for and select Walk-up Appointment [wu_appointment] in the Table name field.
 • Provide a short description for added detail.
 • Click Submit.
 • Return to the Record Producers list and search for your newly created record producer.
 • Click to open your newly created record producer.
 • Scroll down the form and click to open the Variable Sets tab.
 • Click Edit to add the appropriate variable sets to the record producer.
 • Select and add the following variable sets to the record producer using the add button: sn_appointment_variable_set and sn_walkup_variable_set.
 • Click Save.

Any one faced any similar issues? or any help with this topic?

Thanks

Sats

[Harsh Vardhan]

have you checked "appointment configuration" module ?

did you set your record producer name in "Catalog item" field on appointment configuration module record ? 

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/walk-up-experience/con...

[SSK2]

Thanks, Yes I followed all required steps, starting form creating schedules, holidays schedules, Walk-up Location, Appointment Configuration as needed. 

[hrshoaib06]

I had the same issue. I switched the application scope to "Appointment Booking" & it is working fine.