snc_external users need to see some of the incident fields in the custom portal

[SayoojN55382579]

Hi,

I have created a portal for external customers, they can create the incident using the record producer in the widget. but when I am showing the incident records which they are created on another widget, they are not able to see it, actually while Gliding also no record is iterating. Can anyone suggest anything?

[sangrulkaradvai]

Your external users cannot see their incidents because of ACL restrictions  check ACL on incident tables . 

Fix Incident ACL (Required)

Go to:
System Security → Access Control → incident.table (Read)

Add this condition in the script:

answer = (current.caller_id == gs.getUserID());

[SayoojN55382579]

Thanks for the solution, even I also found this on some articles and replicated the same. But still not working. the snc_external user are still not able to read particular fields in incident table. Appreciate your reply.