snc_internal not assigned to new users anymore ... ?!? What BR is triggering the assignment?

[Zod]

Hi,

we have the csm plugin activated and till last week new users got automatically the scn_internal role assigned when the are created in the system.

Now this does not happen anymore.

In my DEV it still works.

Could anyone tell me how the role is assigned to the user? I could not find any Business Rule that would do that ...

Thank you

[Gurpreet07]

This should be something to to with plugin "Explicit roles". Try to upgrade/install the plugin and it should work fine.

Explicit roles  

I am not aware of the current activation process but earlier the plugin was getting activated automatically as part of another plugin "if Customer Service Portal".

[dravvyramlochun]

Hello Gurpreet

It should have happened when you loaded the Customer Service Management plugin. Users should have either snc_internal or snc_external role to identify internal users and external users. The role should have been assigned to every User. Mandatory roles

[Zod]

As I said .. the csm plugin is active ... and the explicit roles too.   It was working for months ... now not anymore.

I would like to know what BR is triggering the assignment ...  

[dravvyramlochun]

hello venffm,

There is no BR that triggers this, it is the plugin itself.

When this plugin is activated:

• All existing users are automatically assigned the snc_internal role. This role does not change existing access levels or system behavior. Rather, it provides a category to differentiate internal users from external users. All internal users maintain the same level of access as before the plugin was activated.
• All existing ACLs that do not have a role requirement are automatically assigned the snc_internal role. Because both existing ACLs and roles are assigned the snc_internal role, existing access levels do not change.
• External users must obtain, at minimum, the snc_external role to access the instance. This role is automatically assigned to external Customer Service Portal contacts. If the Customer Service Portal is not activated, this role must be manually granted to external users. Access to records is granted through ACLs.

Maybe you can re-activate the plugin again and see what it gives.