snc_internal user can't able to see the group information in service portal

[Rohith11]

Hi All,

In catalog we have sys_user_group reference variable, when SNC_internal role user try to raise a request they can't able to select the group in reference variable it shows "no group found" the Admin and ITIL role user able to see the group. I checked the ACLs and Business rules related to sys_user_group table. but still not able to find the cause of issue.  Please help me to resolve this issue.

[Maik Skoddow]

Hi @Rohith11 

a possible reason for that scenario could be that all ACLs on table sys_user_group do not grant read access for users only having the "snc_internal" role.

In that case you just have to add a "Read" ACL on that table and only assign the "snc_internal" role. But please be careful: Such an action can expose data to users who might not be eligible.

Maik

Maik

[Rohith11]

Hi @Maik Skoddow 

"snc_internal" is already included in OOB Read ACL for "sys_user_group" table. But still this ACL is not able to show the group information for "snc_internal" role.  

[Maik Skoddow]

Hi @Rohith11 

I know that "snc_internal" is included EVERYWHERE do to the nature of that special role. And this is not what I wrote!!
Again: In that case you just have to add a new "Read" ACL on that table and only assign the "snc_internal" role.

Maik