snc_internal users unable to see worknotes\comment on ESC portal once after raise a ticket.

mania
Tera Contributor

‎05-06-2024 02:20 AM - edited ‎05-06-2024 02:24 AM

Hi,

 

snc_internal users unable to see worknotes\comment on ESC portal once after submit a ticket.

 

Can anyone please help on this, it will be usefull.

 

Thanks! 

0 Helpfuls
  • 291 Views
1 REPLY 1

Adarsh3003
Giga Guru

‎05-06-2024 02:30 AM

Hi @mania ,

 

Firstly Check Portal Permissions with below points:

 

Confirm that snc_internal users have the "Read" permission for the "worknotes/comment" field on the ESC portal.

Navigate to:

System Applications > Studio

* Search for the ESC portal and edit the record.
* Go to the "Roles" tab and check if "snc_internal" role has "Read" permission for "worknotes/comment" field.

Check Business Rules or UI Policies:

* Verify if there are any business rules or UI policies that are preventing snc_internal users from viewing the worknotes/comment field.

 

If this is helpful for you, Please mark Helpful and Correct solution


Thanks & Regards
Adarsh Verma

0 Helpfuls