SNOW Filter Setup

[Amrutha K V]

Hi Team,

Does anybody know which filter can be used in Incident list view to find ; how many incidents arrived under an Assignment group (today) and how many of them are moved to another queue ( today )  from same Assignment group.

Requesting you to share any artifacts or documents you have already implemented.


Thank you!!

[Mike_R]

You can report on the Incident_metric table

instaceName.service-now.com/incident_metric_list.do?sysparm_query=mi_definition%3D39d43745c0a808ae0062603b77018b90%5Einc_sys_created_onONToday%40javascript%3Ags.beginningOfToday()%40javascript%3Ags.endOfToday()&sysparm_view=

The value column would be the group that it arrived to, and the Assignment Group column is the Incident's current assignment group

[Amrutha K V]

Thank you Mike for the help !! 

[Mike_R]

No problem. If this gives you what you need, you can mark the answer as correct to close out the post.