Soap message i cant send attachments via soap message

srinivas gupta1 · ‎08-25-2023

If anyone has information, please respond to this with links and find the solution. I want to send Attachments creator via soap, but I am having trouble and getting errors.

Prashant Ahire · ‎08-25-2023

Hello @srinivas gupta1,

Please visit this thread for your question
https://www.servicenow.com/community/now-platform-forum/sending-attachment-with-outbound-soap-messag...

Please like or mark Helpful

Regards
Prashant Ahire

srinivas gupta · ‎08-28-2023

I Have tried this link but its not working I have tired this cide please check this.....

(function executeRule(current, previous /*null when async*/ ) {

// Add your code here

var s = new sn_ws.SOAPMessageV2('Lemongrass', 'getRecords');

s.setStringParameterNoEscape('getRecords.number', current.number);

var response = s.execute();

var ResponseBody = response.getBody();

var status = response.getStatusCode();

var xmlDoc = new XMLDocument2();

xmlDoc.parseXML(ResponseBody);

var num = xmlDoc.getNodeText('//number');

var sysId = xmlDoc.getNodeText('//sys_id');

//var status = xmlDoc.getNodeText('status_code');

gs.addInfoMessage(status);

gs.addInfoMessage(num);

if (num) {

var s2 = new sn_ws.SOAPMessageV2('Lemongrass', 'update');

s2.setStringParameterNoEscape('update.sys_id', sysId);

s2.setStringParameterNoEscape('update.short_description', current.short_description);

s2.setStringParameterNoEscape('update.resolved_by', current.resolved_by);

s2.setStringParameterNoEscape('update.sys_id', sysId);

s2.setStringParameterNoEscape('update.resolved_at', current.resolved_at);

s2.setStringParameterNoEscape('update.urgency', current.urgency);

s2.setStringParameterNoEscape('update.closed_by', current.closed_by);

s2.setStringParameterNoEscape('update.hold_reason', current.hold_reason);

s2.setStringParameterNoEscape('update.caller_id', current.caller_id);

s2.setStringParameterNoEscape('update.category', current.category);

s2.setStringParameterNoEscape('update.close_notes', current.close_notes);

s2.setStringParameterNoEscape('update.close_code', current.close_code);

if (current.state == '6' || current.state == '7' || current.state == '8')

s2.setStringParameterNoEscape('update.state', '7');

else

s2.setStringParameterNoEscape('update.state', current.state);

s2.setStringParameterNoEscape('update.impact', current.impact);

s2.setStringParameterNoEscape('update.number', current.number);

s2.setStringParameterNoEscape('update.active', current.active);

s2.setStringParameterNoEscape('update.work_notes', current.work_notes);

s2.setStringParameterNoEscape('update.contact_type', current.contact_type);

s2.setStringParameterNoEscape('update.subcategory', current.subcategory);

s2.setStringParameterNoEscape('update.priority', current.priority);

s2.setStringParameterNoEscape('update.description', current.description);

s2.setStringParameterNoEscape('update.location', current.location);

s2.setStringParameterNoEscape('update.assignment_group', current.assignment_group);

s2.setStringParameterNoEscape('update.comments', current.comments);

s2.setStringParameterNoEscape('update.cmdb_ci', current.cmdb_ci);

s2.setStringParameterNoEscape('update.closed_at', current.closed_at);

s2.setStringParameterNoEscape('update.opened_by', current.opened_by);

s2.setStringParameterNoEscape('update.correlation_id', current.sys_id);

//////////////////////////////Attachment Code////////////////////////

var StringUtil = new GlideStringUtil();

var attachments = new GlideSysAttachment();

var fileName, contentType;

var gR = new GlideRecord('sys_attachment');

gR.addEncodedQuery('table_name=incident^table_sys_id='+current.sys_id);

gR.query();

while(gR.next()){

try {

var binData = attachments.getBytes(gR);

var encData = StringUtil.base64Encode(binData);

gs.log('XML Respons for payload='+encData);

// var s3 = new sn_ws.SOAPMessageV2('attachment', 'update');

// s3.setStringParameterNoEscape('insert.topic', 'AttachmentCreatorV1');

// s3.setStringParameterNoEscape('insert.agent', 'AttachmentCreatorV1');

// s3.setStringParameterNoEscape('insert.payload', encData);

// s3.setStringParameterNoEscape('insert.name', gR.file_name+':'+gR.content_type);

// s3.setStringParameterNoEscape('insert.source', 'incident:'+current.correlation_id);

// var response = s3.execute();

// var responseBody = response.getBody();

// var status = response.getStatusCode();

// }

// catch(ex) {

// var message = ex.message;

// }

var s = new sn_ws.SOAPMessageV2('attachment', 'insert');

s.setStringParameter('source', 'incident:'+current.sys_id);

s.setStringParameter('payload', encData);

s.setStringParameter('topic', 'AttachmentCreatorV1');

s.setStringParameter('agent', 'AttachmentCreatorV1');

s.setStringParameter('name', gR.file_name+':'+gR.content_type);

var response = s.execute();

var responseBody = response.getBody();

var status = response.getStatusCode();

gs.log("attachment ==== "+status+", resbody = "+responseBody);

}

catch(ex) {

var message = ex.getMessage();

gs.log("attachment ==== message == "+message);

}

//////////////////////////////Attachment Code////////////////////////

var response2 = s2.execute();

var responseBody2 = response2.getBody();

var status2 = response2.getStatusCode();

} else {

gs.addErrorMessage(num);

var s1 = new sn_ws.SOAPMessageV2('Lemongrass', 'insert');

s1.setStringParameterNoEscape('insert.description', current.description);

s1.setStringParameterNoEscape('insert.work_notes', current.work_notes);

s1.setStringParameterNoEscape('insert.impact', current.impact);

s1.setStringParameterNoEscape('insert.state', current.state);

s1.setStringParameterNoEscape('insert.close_code', current.close_code);

s1.setStringParameterNoEscape('insert.closed_by', current.closed_by);

s1.setStringParameterNoEscape('insert.closed_at', current.closed_at);

s1.setStringParameterNoEscape('insert.number', current.number);

s1.setStringParameterNoEscape('insert.close_notes', current.close_notes);

s1.setStringParameterNoEscape('insert.comments', current.comments);

s1.setStringParameterNoEscape('insert.resolved_by', current.resolved_by);

s1.setStringParameterNoEscape('insert.category', current.category);

s1.setStringParameterNoEscape('insert.caller_id', current.caller_id);

s1.setStringParameterNoEscape('insert.urgency', current.urgency);

s1.setStringParameterNoEscape('insert.location', current.location);

s1.setStringParameterNoEscape('insert.cmdb_ci', current.cmdb_ci);

s1.setStringParameterNoEscape('insert.short_description', current.short_description);

s1.setStringParameterNoEscape('insert.contact_type', current.contact_type);

s1.setStringParameterNoEscape('insert.subcategory', current.subcategory);

s1.setStringParameterNoEscape('insert.resolved_at', current.resolved_at);

s1.setStringParameterNoEscape('insert.assignment_group', current.assignment_group);

s1.setStringParameterNoEscape('insert.priority', current.priority);

s1.setStringParameterNoEscape('insert.opened_by', current.opened_by);

s1.setStringParameterNoEscape('insert.hold_reason', current.hold_reason);

s1.setStringParameterNoEscape('insert.correlation_id', current.sys_id);

var response1 = s1.execute();

var responseBody1 = response1.getBody();

var status1 = response1.getStatusCode();

gs.log('target resopnse body' + responseBody1);

}

})(current, previous);

Akanksha Gupta2 · ‎08-28-2023

Hi @srinivas gupta1 ,

Kindly go through this link .

https://youtu.be/ptPlW4tQXEw?si=JUY5qexrZQb4gOto

srinivas gupta · ‎08-28-2023

I have tried this one also but its not working...

Thanks,