Soft PIN Expiration reminder on Partner Portal

[Rain Vaine]

Hello experts,

We received an email from saying it is from partner portal, 

Did anyone of you encountered similar email notifications?
If so do you have any idea about what is this email is about and the actions needed to be done.
I cannot find any ServiceNow documentations related to this email so if you have any reference link, it woulod be helpful if you could provide it.

Regards,
Vaine

[KrishnaMohK1171]

Received the notification as well. I'm not entirely sure what the next steps are here—any help or guidance on what needs to be done would be much appreciated!!

[Yemiii]

Same. Not sure what it's about, but it did ginger me to enroll for some new courses. I wonder if it's a plan to get inactive users to log in. 

[Tanushree Maiti]

Hi @Rain Vaine 

Who are part of Partner portal , I guess all have received the soft PIN email.  

As per Servicenow Documentation: Configure Soft PIN 

Users are required to configure Soft PIN before it can be used for authentication with ServiceNow AI Platform.

Also check Soft PIN authentication 

Soft PIN is a six-digit numeric PIN that verifies a caller's identity during an AI voice agent session.

[Janejit Chavana]

Same as me, I got this email notification since last week. I tried to search for any clue specific for the partner portal, but no luck.