Soft PIN Expiration reminder on Partner Portal

[Rain Vaine]

Hello experts,

We received an email from saying it is from partner portal, 

Did anyone of you encountered similar email notifications?
If so do you have any idea about what is this email is about and the actions needed to be done.
I cannot find any ServiceNow documentations related to this email so if you have any reference link, it woulod be helpful if you could provide it.

Regards,
Vaine

[HisakoK]

Hi Joatan,

Just wanted to follow up and share the final confirmation I received from ServiceNow Partner Support after reaching out directly!

After some back and forth, here is the official conclusion:

> *"Resetting the PIN before expiry is **not mandatory** as it will **not impact your partner portal access or login**. It is **optional** and there is **no deadline** to reset this."*

So your original information was **completely correct** all along! ✅

For anyone who received the notification email and is wondering what to do — you can **safely ignore it** with full confidence. No action is required, no deadline, and no impact on your Partner Portal access whatsoever.

Thank you for sharing this information with the community, Joatan — it saved a lot of people from unnecessary confusion! 🙏

Hope this helps everyone! 😊

[Simon Hendery]

ServiceNow's business is workflows and it bangs on about being its own Customer Zero.

Lacking the internal QA that leads to it spamming its partners with bogus notifications for a security-related stuff-up like this is a pretty bad look. 

[Julija · Accepted solution]

Just searched for the same. I found the info in the partner portal itself - see attached

[Rain Vaine]

Hello,

Thank you for that resource.
We also received the same exact response from the support to what is in that pdf.

Regards,
Vaine