Solution : How to configure Email Account in ServiceNow using your personal GMAIL mailbox

[vipinmathew]

Hello Everyone,

Finally I found out something for our PDI to send email through our personal Gmail account.

Current Situation : by Default , User can't able to send email from PDI as ServiceNow removed the email accounts which was there.

Solution : Configure a custom Email Account using your personal Gmail account.

Step 1 : Go to your Gmail and enable 2FactorAuthentication ( 2FA - 2 Step Verification ).

Step 2 : Once you enable the 2FA in your Gmail , using below link Generate a password from https://security.google.com/settings/security/apppasswords . 

You can create a new APP and generate . 

You will get a An App Password which is of 16-digit passcode.

Step 3 : Come to ServiceNow Email Accounts and Create New one like below

PS : In password column , you have to enter the 16 digit key which you got from Step 2.

and SAVE . 

Before make it active you need to test the connection using Related Link.

if connection is Successful , make this email account ready and Try sending some emails from your log.

Vipin Mathew

[Rajanmehta]

Awesome @vipinmathew  

This was super helpful. Do we have similar workaround to send email from Gmail to PDI? 

I am not able to send email to my PDI. (Utah version)

Please advise.

Thanks.

[vipinmathew]

Hi @Rajanmehta 

Then, when sending an email to your PDI, the address should be something like this:

Instance_name@service-now.com

[Community Alums]

[vipinmathew · Accepted solution]

Hi @Rajanmehta @Max_MS @Ehab Pilloor ,

Please mark this message as a solution, so that other user can understand this is a solved issue .

We can add our personal gmail account into it. See the below link 

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

Thanks

Vipin Mathew

[Kishor O]

@vipinmathew @Community Alums @Rajanmehta @Max_MS @Ehab Pilloor 

How we can do same for outlook ?