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12-15-2023 08:09 AM
Hello Everyone,
Finally I found out something for our PDI to send email through our personal Gmail account.
Current Situation : by Default , User can't able to send email from PDI as ServiceNow removed the email accounts which was there.
Solution : Configure a custom Email Account using your personal Gmail account.
Step 1 : Go to your Gmail and enable 2FactorAuthentication ( 2FA - 2 Step Verification ).
Step 2 : Once you enable the 2FA in your Gmail , using below link Generate a password from https://security.google.com/settings/security/apppasswords .
You can create a new APP and generate .
You will get a An App Password which is of 16-digit passcode.
Step 3 : Come to ServiceNow Email Accounts and Create New one like below
PS : In password column , you have to enter the 16 digit key which you got from Step 2.
and SAVE .
Before make it active you need to test the connection using Related Link.
if connection is Successful , make this email account ready and Try sending some emails from your log.
Vipin Mathew
Solved! Go to Solution.
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12-26-2023 08:15 AM
Hi @Rajanmehta @Max_MS @Ehab Pilloor ,
Please mark this message as a solution, so that other user can understand this is a solved issue .
We can add our personal gmail account into it. See the below link
Thanks
Vipin Mathew
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12-22-2023 09:34 AM
Awesome @vipinmathew
This was super helpful. Do we have similar workaround to send email from Gmail to PDI?
I am not able to send email to my PDI. (Utah version)
Please advise.
Thanks.
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12-26-2023 08:13 AM
Hi @Rajanmehta
Then, when sending an email to your PDI, the address should be something like this:
Instance_name@service-now.com

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01-04-2024 05:38 PM
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12-26-2023 08:15 AM
Hi @Rajanmehta @Max_MS @Ehab Pilloor ,
Please mark this message as a solution, so that other user can understand this is a solved issue .
We can add our personal gmail account into it. See the below link
Thanks
Vipin Mathew
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01-15-2024 06:49 AM
@vipinmathew @Community Alums @Rajanmehta @Max_MS @Ehab Pilloor
How we can do same for outlook ?