Some varaiables not visible in portal, but available under maintain items

[rin1]

Hi Experts,

We are facing issue with a few catalog variables not displayed on portal but it is available under catalog item.

When I give 'try it' those variables are showing on the page, But while accessing through the portal those variables are missing. We are facing this issue only after Rome Upgrade.

Did anyone aware of this issue or faced this issue, any suggestions /help is much appreciated.

PS: Already checked 'Visible on guide' is set to True

Kind regards,

Rini

[Ankur Bawiskar]

Hi,

Did you check any client script or UI policy running on Catalog item view which hides it always?

Regards
Ankur

[rin1 · Accepted solution]

Hi Ankur,

I have raised a call with Hi team. And they were able to solve this issue.

After Rome Upgrade Some of the UI Policies no longer work on Portal, whereas the classic platform view for the same works fine. PRB1521744 - problem record for this know issue.

As a workaround, they asked me to create the following system property (sys_properties) record:
- Name: glide.sc.ui_policy.use_cache
- Type: true | false
- Value: false

Thanks,

Rini

[sharley]

Hi Rin,

can this be used only for UI policy?
I have some business rules also getting triggered after the upgrade of San diego
which are raising issues. Please advice me on this.

Thanks,

Sharley

[MamathaKamatha]

Hello Ankur,

I am facing this exact issue. Few variables of type 'Custom with Label' are not working fine in portal. Can you please suggest what is the alternate approach here.

Regards,

Mamatha