Some variables are empty on RITM form even after filling them on Portal.

[sowmya28]

I have created variables of type select box.

I am able to fill these variables on portal but when I open RITM form, I see these values as empty.

Can you please help me on this. Thanks in advance. Please help me as it is urgent.

[Saurav11]

Hello,

Have you customized your widget. if yes please look into the below article it has the cause and the solution mentioned:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0747577

Please mark answer correct/helpful based on impact.

Thanks.

[sowmya28]

No, I didn't do any customizations.