Sorry, either the data doesn't exist or you don't have access when raised complaint CSM portal

[Rajeshshardul]

in ServiceNow CSM portal raised complaint by filling all fields and along with field Date issue occurred column and submitted. 

Then it will showing error/message as "Sorry, either the data doesn't exist or you don't have access".

I raised complaint as an end user (by impersonating and as an admin also but getting same message.

Please help me to fix the issue.

  

[Ankur Bawiskar]

@Rajeshshardul 

is this OOTB record producer?

what's the target table for this?

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[Rajeshshardul]

Hi @Ankur Bawiskar ,

OOB features only am using.

RCP name is - log a complaint (sysid of RC is re48adf5a6b722001031cdfd8bee11a9a6)

Table is sn_complaint_case

Field in both catalog and table is -Date issue occured

 

[Ankur Bawiskar]

@Rajeshshardul 

for admin also it's giving that error?

Did you check your user has Table.None READ Access on sn_complaint_case

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Rajeshshardul 

the user who is submitting should have read access to the target table

Did you check that?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Rajeshshardul]

Yes the roles are sn_esm_user
sn_esm_agent
sn_customerservice.requester

added an tried also and it was same message .

Please help me to fix it @Ankur Bawiskar