Sorry, either the data doesn't exist or you don't have access when raised complaint CSM portal

[Rajeshshardul]

in ServiceNow CSM portal raised complaint by filling all fields and along with field Date issue occurred column and submitted. 

Then it will showing error/message as "Sorry, either the data doesn't exist or you don't have access".

I raised complaint as an end user (by impersonating and as an admin also but getting same message.

Please help me to fix the issue.

  

[Dr Atul G- LNG]

Hi @Rajeshshardul 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993396

Workaround

Modify the condition in Query Rule "Case - Internal user is me and other entities are empty":
Tablename: sn_query_rule.
Record sys_id = "e37996b59a68ca03dea45928bf13af4b086b2389".

Ensure the [requesting_service_organization] field is removed from the filter condition. To do that one can simply add a field in filter condition, update the record and then remove the added field and update the record again.
Check the XML code of the record to see the [requesting_service_organization] field is not present in the filter.

Related Problem: PRB1497806

[Dr Atul G- LNG]

@Rajeshshardul Check this mate, Look like known error.

[Rajeshshardul]

@Dr Atul G- LNG  yes went through it and try to fix as per workaround but that particular record is not available as per sysid but there is no record.

On top i tried to raise complaint as an Admin and as an end user. For both it is throwing same error/restriction message.

[Dr Atul G- LNG]

It is known :PRB1497806

[Dr Atul G- LNG]

Log case with Now Support case