Sorry, either the data doesn't exists or you don't have access

[Snow Tomcal]

Hi All,

Some users try to open requested items that other group members opened but get the next error: 

"Sorry, either the data doesn't exists or you don't have access"

Does anyone know how to fix this?

Thanks in advance 🙂

[Astik Thombare]

https://www.servicenow.com/community/developer-forum/sorry-either-the-data-doesn-t-exist-or-you-don-...

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Thanks,

Astik

[Maddysunil]

@Snow Tomcal 

The error message "Sorry, either the data doesn't exist or you don't have access" typically indicates that the user does not have the necessary permissions to access the requested item.

Check Group Permissions: Ensure that the users experiencing the issue are members of the correct groups with appropriate permissions to access the requested items. In ServiceNow, permissions are often controlled through roles and group memberships. Verify that the users have the necessary roles assigned to them.

Also pls check the below link similar question might help you

https://www.servicenow.com/community/hrsd-forum/sorry-either-the-data-doesn-t-exist-or-you-don-t-hav... 

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[Snow Tomcal]

@Maddysunil We have this problem only in one instance although the user has the same permissions. Maybe you have another idea for solving this?

[Maddysunil]

@Snow Tomcal 

Compare the configurations of the affected instance with those of other instances where users don't encounter the problem. Pay attention to differences in ACLs, roles, groups, and other configuration settings that may affect access permissions.

Also identify any recent changes or updates that may have been made to the affected instance, such as system upgrades, configuration changes, or data imports. Revert or review these changes to see if they may have inadvertently caused the access issue.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks