Sorry, either the data doesn't exist or you don't have access

[Community Alums]

Hi, 

When user are able to view the HR Service catalog in ESC portal & after submitting they are getting below error.

"Sorry, either the data doesn't exist or you don't have access".

Post Submission of the HR Case No details are visible & from list view the security constrains are there.

User has both HR Basic role. Please suggest.

Note: The issue is not in other sub production instance only in a particular instance. Verified ACL's

[Ankur Bawiskar]

@Community Alums 

I believe this must be for a record producer i.e. when record producer is submitted the error is shown.

Did you check these things?

1) Query business rule on HR case table OR it's child table(tagged to record producer) is restricting records

2) Table level READ ACL on HR case table OR it's child table(tagged to record producer) is restricting records once record is submitted via record producer

You can check the existing read ACLs on those tables and you may need to grant the permission to the end user to read the table records via Read ACL.

[Community Alums · Accepted solution]

No the issue was property which was set to true: sn_hr_core.impersonateCheck. In impersonation we cant read the users tickets 

[Snow Tomcal]

Hi@Community Alums,

I dont have the  sn_hr_core.impersonateCheck property

do you have a different solotion?

[yoli1]

Hello, did you get a solution for this problem? Thanks

[piyushrusia1998]

Check on System property "sn_hr_core.inactive_tables" if you are raising case for COE which is listed here. My issue is resolved by this.