SOW - Add Catalog Item recommendations

[Khanna Ji]

Hi Friends,

We started using SOW (Service Operations Workspaces) for ITSM. There are some catalog items and knowledge articles which we want to show to the user based on their roles always. Not just based on keywords. These are like top recommendations which they get always. 

How can I configure these? We thought of creating UI actions but that's old way. New way is recommendations but how can it be achieved? 

I did search communities and gone through the docs but there is no straigh solution for this

[Ankur Bawiskar]

@Khanna Ji 

check these links

Recommended Actions in the Side Panel of Workspace 

Service Operations Workspace Academy: Configuring Recommended Actions with AI Search & Now Assist ​ 

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