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SOW - customize the incident record view tabs

MFW0714
Kilo Guru

Hello Everyone,

 

Where can we go to add or remove tabs on the highlighted portion below in the Service operations workspace incident record view? 

 

MFW0714_1-1731595181598.png

I'm planning to add the Task SLA, Affected CIs, Impacted Service/CIs, and Child incidents same as shown in the Agent workspace.

 

Thank you in advance for your help!

 

Best Regards,

MFW0714

 

 

5 REPLIES 5

MFW0714
Kilo Guru

Hello @Joni V B ,

 

Where can I find "record" here so I can open the form controller?  I can't seem to find it here:

MFW0714_0-1732642450215.png

 

 

Best Regards,

M