Hello everyone: I need some help with the incident/request tabs - I can't seem to figure out how to make the RELATED RECORDS tab show:I want it to show like this: Thank you in advance for your help!!! Best Regards,MFW0714  

Hello Everyone, Where can we go to add or remove tabs on the highlighted portion below in the Service operations workspace incident record view?  I'm planning to add the Task SLA, Affected CIs, Impacted Service/CIs, and Child incidents same as shown ...

Hello Everyone, To fulfill a requirement, I will need to create a duplicate of the 'Record Information' widget to add the User ID found in the sys_user table since it is under protection policy:When I tried to make a duplicate, I got this error; it w...

Hello all,I would like to seek your help regarding an email log we are getting whenever a support member forwards an email to our instance.  Our expectation is for it to generate a case, but it doesn't do that.  When we checked the email logs this is...