SOW shows two link to incident option

chiragpathak
Tera Contributor

Hi Community,

In the SOW I see two options "link to incident" how can we remove one of them?

chiragpathak_0-1751877566639.png

 

 

8 REPLIES 8

Hi @Dr Atul G- LNG,
I have searched both I could not find the action itself. Hence why the question as to where could I possibly navigate and find the action?

Hi @chiragpathak 

 

Try here:

DrAtulGLNG_0-1751878178928.png

"Also, try repairing or updating the SOW plugin and see if that resolves the issue. Is this happening in your PDI or on a client instance? And is it limited to lower environments, or do you see it in higher environments as well?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG,

I am looking at that itself and I have searched in every module for that action but I could not. It is a client instance. And its in all the instance dev, test and prod

Hi @chiragpathak 

It appears there are no alternative solutions. I recommend raising a ServiceNow support case for further assistance.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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