Hi !On the comments tickets. I would like to be able to retrieve email_sent comments from the portal service. The Ticket conversation widget uses a $sp.getStream() function.Apparently this function automatically retrieves worknote and additional comm...
Hi, I am trying to automate a timer field so that it fires or pauses depending on the value in the state field, but I'm having no success. Does anyone have any guidance for me in this development? Thank you in advance.
Hi All, I Want to make a date field readonly or the input box hould be disabled but it should allow calender to choose date in workspace. I tried with ui policies and client scripts but the calender is also becoming readonly in workspace any approach...
Hi everyone, Im trying to use the "Decision Builder" to create "RITM's" when an email with certain "subject" is received, Im trying to use this instead of inbound email actions.I created a record on the "sys_email" table with the subject to use as te...
Hi Everyone,We have a flow attached to the Catalog Item. I need to trigger a Group approval in the flow using the Ask for Approval flow action, but the approval should not be triggered to a user if the user is the requestor and a member of the appro...
Hi,I have a question about propably Now Assist module of the ServiceNow related to customer communication with the IT ServiceDesk group. It is about reporting incidents/requests. Our goal is to use a chatbot as the 1st level support. If this level is...
Hello Team,I have a query whether we can able to disable "Additional Actions" dropdown from Service Portal or not.Is there any way to hide the Additional Actions from Service Portal.Please find the screenshot.Thanks!
Hey guys, Overnight we started getting millions of errors. It is filling up our DB extremely fast and we have no idea where to start to look to find what is causing it. I can't find any changes that happened the day before. Below is the error. We...
Trying to create a database view to display active users within the system who have logged-in within the last 3 months and are assigned licensed roles. I would think the where clause should use the 'name' field from the license_role table to join wi...
Hi Team , can anyone please help me on this - Create a Calendar View which shows “placeholders” for activities plannedActivities are like : FirstNet patching is first weekend of every month, Insight patching is 2nd weekend of each month, SBI patchin...
Hi I have managed to embed a PAR Dashboard component in a Viewport using UI Builder - with this I can inject filters into the dashboard (see pic below) - and when run within application workspace I can see the dashboard is filtered. Two questions:1) ...
Hi We have a workflow to offborard the users which would automatically give the user's email id access to the manager.So whenever anyone who mails the off boarded user, they would get an automated response saying that the user is off boarded, which i...
Hi All, I have the below UI action, its not displaying the infomessage everytime in portal. Sometimes it does with the green info banner and sometimes it doesnt. How do I fix this. Please note that I would need to open it in a new window on top, henc...
DO we have any GlideRecord and method notes ? What all we need to follow
Do we really need to create any global BR.? what its use case any docummentation?
