Spacing in outbound emails

scottjus82 · ‎01-28-2015

Morning all.

I am trying to configure an outbound client facing emails. I have been given the HTML script which is table based so all the fields are in line. When applied I get a load of spacing between sections that I cant work out. When I view the source code of the inbound email there DIV tags added where the spaces are. If this is the cause of the issue how do I remove them as they dont exist in my code.( below) Any thoughts?

Dear Fixnetix Customer,

This email is to notify you that change ${number} is now being implemented and work started at

${work_start}. A further email will be sent on completion of the change.

<table>

<tbody>

<tr>

<td>Change No.:</td>

<td>

${number}</td>

<td>Envoronment:</td>

<td>

Environment: ${u_environment}</td>

</tr>

<tr>

<td>Parent Ticket:

</td>

<td>${u_related_request} ${u_related_problem}

${u_related_incident}</td>

<td>Change Window Start:</td>

<td>

${u_change_window_start}</td>

</tr>

<tr>

<td>Change Window End:</td>

<td>

${u_change_window_end}</td>

</tr>

<tr>

</tr>

<tr>

<td colspan="2">Short Description:</td>

${short_description}</td>

</tr>

<tr>

<td colspan="4">Change Description:</td>

</tr>

<tr>

Description: ${description}</td>

</tr>

</tbody>

</table>

If you require further information please contact us as follows, quoting the change number above Email: toc@fixnetix.com Phone: +44 (0)208 003 8999

</td>

</tr>

<tr>

</tr>

<tr>

The contents of this email are confidential and may contain privileged information. This e-mail and any attachments are intended solely for the addressee. If you are not the intended recipient, please erase it, its contents, all attachments and any copies from your computer and network. You may not disclose, forward, copy or take any action in reliance of this e-mail or attachments and you may not open any attachments. If you have received this message in error, please contact us on +44 (0)203 008 8990, in order for us to forward it to the correct person. Thank you.

</td>

</tr>

</tbody>

</table>

sach1 · ‎01-28-2015

Hi David....I think this is know issue for ServiceNow. They have a knowledge article for it.

You should raise a ticket on 'Hi' , they will guide you properly.

scottjus82 · ‎01-28-2015

Hi Sachin,

Thanks for the info. Do you have a link to the knowledge article or a name

for it?

On 28 January 2015 at 11:27, Sachin Shinde <

Pete Beesley · ‎01-28-2015

Steve,

is the outbound email malformed when sent?

Also try running your code through here Dirty Markup · Tidy up your HTML, CSS, and JavaScript code makes everything a lot easier to read

scottjus82 · ‎01-28-2015

Hey,

Yes, when I preview HTML body the email previews in the same way as I

receive it in outlook, with all the additional spacing.

Will try the link now.

On 28 January 2015 at 13:02, Pete Beesley <community-no-reply@servicenow.com