Special characters from inbound email

[ahaz86]

Hello,

I was wondering if anyone has had any issues with special characters not showing properly when receiving an email. we set the values of some fields on forms with info from the email and it shows like this:

Thanks for any input,

Alex

[bernyalvarado · Accepted solution]

Hi Alexander, that has to do with character encoding. Here's what the wiki states on that regards:

11 Character Encoding

ServiceNow checks the MIME type of incoming email to verify the character encoding. If the email encoding is ASCII-7 or UTF-8, inbound email actions preserve the character encoding in any associated task records they produce. If the email encoding is ISO-8859-1, the inbound email action attempts to convert the email to Windows 1252. Inbound email actions convert any other encodings (for example, Mac OS Roman) to plain text, which may or may not be readable. 



source:Inbound Email Actions - ServiceNow Wiki

ServiceNow support supports international characters through UTF-8. How the characters are displayed in forms and messages is ruled by either the global setting or the language specified in the language field at the user table.

You can find more information about these settings here:

http://wiki.servicenow.com/index.php?title=Language_Internationalization#Global_Language

Also, the following link with the list of the language plugins could be useful in case you don't have Spanish added yet

Internationalization Support - ServiceNow Wiki

Buena suerte amigo!

Thanks,

Berny

[aptk]

Hello Berny/Alexander,

I have similar issue with special characters those are not displaying properly when receiving an email in chinese language.(See below attached link posted by me)

Special Characters not working in notification triggered by inbound action.

Is it mandatory to install plugin named I18N: Internationalization Translation helper along with I18N: Internationalization and I18N: Knowledge Management Internationalization Plugin v2 ?

Please help me.

Regards,

APT

[aptk]

Hello Berny/Alexander,

need help on similar issue. Please suggest.

Regards,

AP