spModal with text setting the value of a field (ServicePortal)

[F_bio Santos]

Hi everyone, Im trying to make a button "reject" on the portal to open a spModal to give a reason why they are rejecting the solution, I have been trying to use alert, but I have seen that the "spModal" is the best way to do it. I have never worked with it and Im not being able to find a good way to do this. can someone help please ?

Code:

HTML:

     <li ng-if="data.ShowButtons">
						<a href="javascript&colon;void(0)" ng-click="approve()">Approve</a>
						<a href="javascript&colon;void(0)" ng-click="reject()">Reject</a>
         </li>

Client Script:

    $scope.approve = function() {
        console.log("Approving record with sys_id: " + $scope.data.sys_id);
        $scope.data.action = 'approve';
        $scope.server.update();
    };

    $scope.reject = function() {
        console.log("Rejecting record with sys_id: " + $scope.data.sys_id);
        $scope.data.action = 'reject';
				var comment = prompt("Please enter a comment explaining the rejection:");
				if (!comment) {
            alert("Comment is mandatory to cancel the incident.");
            return; // Exit the function if no comment is provided
        }

Server Script:

    var sys_id = $sp.getParameter('sys_id');
    var tableName = $sp.getParameter('table');

		var INCgr = new GlideRecord('incident');
    var REQgr = new GlideRecord('sc_req_item');
		REQgr.get(sys_id);
		INCgr.get(sys_id);

 		data.ShowButtons = ((INCgr.state == '6' && INCgr.u_approved != 'true' && INCgr.u_rejected != 'true') || (REQgr.state == '3' && REQgr.u_approved != 'true' && REQgr.u_rejected != 'true'));

    if (input.action == 'approve') {
        if (tableName == 'sc_req_item') {
            REQgr.u_approved = 'true'; // Closed Complete for sc_req_item
						REQgr.update();
        } else if (tableName == 'incident') {
            INCgr.u_approved = 'true'; 
						INCgr.state = '7'; // Closed for incident
 						INCgr.update();
        }		
    } else if (input.action == 'reject') {
        if (tableName == 'sc_req_item') {
            REQgr.u_rejected = 'true'; // Work in Progress for sc_req_item
						REQgr.update();
        } else if (tableName == 'incident') {
            INCgr.u_rejected = 'true';
						INCgr.state = '2'; // In Progress for incident
						INCgr.update();
        }
    }

[debendudas]

Hi @F_bio Santos ,

Kindly reorder the code as below:

 var sys_id = $sp.getParameter('sys_id');
    var tableName = $sp.getParameter('table');

    if (input.action == 'approve') {
        if (tableName == 'sc_req_item') {
            REQgr.u_approved = 'true'; // Closed Complete for sc_req_item
						REQgr.update();
        } else if (tableName == 'incident') {
            INCgr.u_approved = 'true'; 
						INCgr.state = '7'; // Closed for incident
 						INCgr.update();
        }		
    } else if (input.action == 'reject') {
        if (tableName == 'sc_req_item') {
            REQgr.u_rejected = 'true'; // Work in Progress for sc_req_item
						REQgr.update();
        } else if (tableName == 'incident') {
            INCgr.u_rejected = 'true';
						INCgr.state = '2'; // In Progress for incident
						INCgr.update();
        }

		var INCgr = new GlideRecord('incident');
                var REQgr = new GlideRecord('sc_req_item');
		REQgr.get(sys_id);
		INCgr.get(sys_id);

 		data.ShowButtons = ((INCgr.state == '6' && INCgr.u_approved != 'true' && INCgr.u_rejected != 'true') || (REQgr.state == '3' && REQgr.u_approved != 'true' && REQgr.u_rejected != 'true'));


    }

Let me know if this works.

[F_bio Santos]

Hi @debendudas it didnt I used some logs to check the values and it should be working.
I have tried to put "REG.gr.u_rejected == false" instead of using the " != true" but when I do that, the buttons dont show in any situation, Im not sure what Im doing wrong.

[F_bio Santos]

Got it ... because the fields are boolean I shouldn't be using the '' for the "true" so instead of:

u_rejected != 'true'; 

it should be:

u_rejected != true; 

without the ' '

[debendudas]

Hi @F_bio Santos , 

Good to see you found the solution !! 👌