SSO is not working

[amaradiswamy]

Hi All,

we are using multiprovide SSO and SAML2.0 to enable SSO. In one of our subproduction instance it is not working and showing the error email doesn't exist( for example if test.tes@example.com is email address then we are getting error message "User:test.tes@example.com is not found" )

Please help me to troubleshoot the issue.

Thanks and regards

Swamy

[syedfarhan]

Navigate to Multi-provider SSO -->Identity providers --> Open the Active IDP and change the ''User Field' value to 'user_name' instead of 'email'.

Now try login with username not with emailID and check the logs .

Additionally :

With that MultiSSO plugin, it comes with a few installation scripts that we need to activate and disable others.

Disable this Installation Scripts:

- SAML2SingleSignon

- SAML2Logout_update1

- SAML2SingleSignon_update1

And also activate:

- OktaSingleSignOn

Thanks,

Syed

[amaradiswamy]

Hi Farhan,

Everything was configured correctly and i have already checked but it is showing error in only one instance as in another instance it is working fine.

Thanks and regards

Swamy