Standard Change through import API

[Jake Adams]

Is it possible to create standard changes through Import API?

[Sayali Gurav]

Yes, it is possible to create standard changes through the Import API in ServiceNow. The Import Set API allows you to bring data from external sources into ServiceNow. To create a standard change using the Import API, you would typically follow these steps:

1. Create an Import Set Table: First, you need to create an Import Set Table. This is where the external data will be temporarily stored before being processed and transformed into ServiceNow records.

2. Define the Data Source : Set up the data source configuration in the Import Set Table. This includes specifying the data source type (e.g., CSV file, XML feed, etc.) and configuring any necessary connection details.

3. Map Fields: Map the fields from your external data source to the corresponding fields in the Standard Change record in ServiceNow. This step is crucial for ensuring that the data is correctly translated and imported.

4. Transform Data (if needed): If the data in your external source needs to be transformed or manipulated before being imported, you can set up transform maps. Transform maps allow you to define rules for how data is processed during the import.

5. Import Data: Use the Import API to trigger the import process. This typically involves sending a request to the ServiceNow instance with the data to be imported.

6. Create Standard Changes: As the data is processed through the Import Set, records will be created in the Standard Change table in ServiceNow based on the mapped fields.

Remember to refer to the specific ServiceNow documentation and API resources for detailed information and examples tailored to your version of ServiceNow, as the process might vary slightly depending on the version.

Mark helpful or correct if applicable.

Thanks & Regards.

Sayali Gurav

[Jake Adams]

But how to pass the standard template in the import API and to which field should it be mapped with?