Developer

Resolved! flow designer if statement returning false when condition is actually true....

Hi Team I have a frustrating issue here. I am working on a flow to check manager financial delegation and iterate through user records until doa is sufficient. I've set it up so that it- looks up requested for user's manager- adds the manager record...

Question

On HR Case need to see at what point in the flow this case is.

In HRSD, for a HR Case been diplayed, I need to know where in the steps (flow, tasks) the case is by easily seeing a text field (e.g. Stage) or ribbon progress timeline) In ITSM using Catalog Items, a list of RITMs would display the Stage field showi...

Question

how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

Question

Instances are back online or hibernating!

Hello Everyone, Most of the instances are online or hibernating now. Please let us know if you are still facing issues with your PDI. We really appreciate your patience on this. We apologize for any inconvenience caused. Regards, Kamini Kansal

Article
Multiple Versions

Generate 4th task only when all 3 parallel task state is closed complete

Please help me achieve how I can generate 4th task when all 3 parallel task gets status is closed complete.Thanks

Question

how to identify who is using form design

How can I identify whether anyone is using Form Designer to create forms in the instance? Is there any way to check this?

Question

Portal diaries: Service Portal — Multiple Catalogs (Part 2)

Today, I would like to explain how to only display the categories that are related to a catalog.For this we need to update SC categories widget, SC Category Page as well as SC Popular items OOB widgets.Before going into the widget, I would like to sh...

blog
Scripting and Coding
Service Portal Development

UI Policy, does Visible work with Dotwalked fields?

I have a UI policy running with these following actions: You'll notice that the field names are dot walked fields and we are trying to render them invisible in a specific scenario. Except that we cannot. We can render them read-only, but not invisi...

Question

Resolved! Translation of Table Label, where is it done?

Our client is a bilingual client that wants to use both languages in the ServiceNow Environment. However, due to language conventions in the country in question, most translations in the table names are incorrect and require a change to the table la...

Question

Resolved! Platform Analytics set Dashboard as Homepage in Australia

Good morning, I just created a new data visualization for a user and would like to make it their homepage. I don't see how to do that. I did find that a system property "glide.next_experience.user_selected_landing_page_enabled" needed to be created...

Question

Update Incident Record - Assignment Group

Using Workflow Studio to build auto assignment for incidents. I am not able to pass the data pills from the Trigger Record: (Assignment group [Record]), (Assignment group [Sys ID]), or the (Assignment group [Name]), to the Assignment group field of ...

Question

Resolved! Interaction tab

Good morning,I have added the interaction related list to incidents, requests and RITMS but they tab is not showing up. If I attach an interaction thru the interaction_task then the tab shows up. How do I make the tab show on the forms even if its ...

Question

Requirement: Control info message visibility time in Incident form (Native, CSM, SOW)

Hi Everyone I have a requirement to display an info message on the Incident form. I display the info message through the business rule. Is it possible to control how long the message remains visible? When the condition is met and the info message is ...

Question

How to change Donut data visualization groups when doing a group by?

Hi,I made a Dashboard and inserted a Semi donut type of element, selected the Task SLA table and grouped by Business elapsed timeMy goal is to have a semi donut which shows data grouped in groups defined by me (e.g. from 0 to 2 days) instead of the "...

Question

Create Catalog task after 30 days from the selected date in variable

Hi All, I have to create the Catalog task after 30 days from the selected date in the variable. for example, If I select today's date in the variable and the catalog task should create after 30 days. (i.e, on July 24th).var termDate = current.variabl...

Question