Start Microsoft Teams Chat UI Action – Failed to execute backend request error

Sirri
Tera Guru

Hi Team,

I am facing an issue while trying to initiate a Microsoft Teams chat from ServiceNow using the "Start Microsoft Teams chat" UI action.

🔹 Issue Description:

When clicking on the UI action, the popup opens successfully, and I am able to select participants. However, upon proceeding, I receive the following error:

"Failed to execute backend request."

Please check below message for the error.

Sirri_0-1779099733351.png

Has anyone faced this issue before? Please let me know how to fix this.

Thank you

 

 

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